1. Order Processing

Once your order is confirmed and payment is received, please allow 2–5 business days for processing and secure packaging. You will be notified via WhatsApp once your order has been dispatched.

2. Domestic Shipping (Pakistan)

• We ship to all major cities and regions across Pakistan
• Estimated delivery time: 3–7 business days after dispatch
• Shipping charges are calculated at checkout based on location and artwork size/weight
• Express or same-day delivery may be available in select cities upon request

3. International Shipping

• We ship internationally to select countries
• Estimated delivery time: 10–21 business days after dispatch (varies by destination)
• International shipping costs are calculated at checkout
• Customers are responsible for any applicable customs duties, import taxes, or fees levied by their country
• We are not responsible for delays caused by customs clearance processes

4. Packaging

All original artworks are carefully wrapped and packaged using acid-free materials, protective foam, and reinforced boxes to prevent damage in transit. We treat every piece with the respect it deserves as original art.

5. Tracking

Once your order is dispatched, you will receive a tracking number via WhatsApp or email. You can use this number to track your shipment through the courier's website.

6. Delivery Attempts

Our courier partners will attempt delivery at the address provided. If a delivery attempt is unsuccessful, the courier will leave a notice. It is the customer's responsibility to arrange re-delivery or collection. Unclaimed packages may be returned to us at the customer's expense.

7. Damaged in Transit

If your artwork arrives visibly damaged, please refer to our Return & Refund Policy and contact us within 48 hours of delivery with photographs of the damage and packaging.

8. Incorrect Address

Please ensure your delivery address is accurate at the time of placing your order. We are not responsible for non-delivery resulting from an incorrect address provided by the customer. Address changes after dispatch cannot be guaranteed.

9. Contact Us

For shipping enquiries, please reach us at: